Part of 911 emergency system crashes three times Monday

Mayor Michael Bloomberg at one of the new 911 call centers in January 2012. Credit: Edward Reed/nycmayorsoffice/Flickr
Mayor Michael Bloomberg at one of the new 911 call centers in January 2012.
Credit: Edward Reed/nycmayorsoffice/Flickr

The city’s 911 emergency system faced another hiccup Monday, with part of the system stalling three times throughout the day.

The EMS computer aid and dispatch system encountered issues, forcing call takers and dispatchers to use pen and paper to take calls, a fire department spokeswoman said.

During the first system stall, which lasted for nearly 30 minutes from 7:38 to 8:09 a.m., about 100 calls were processed using the paper “redundancy” system.

Officials could not say what happened, but workers were running diagnostic tests following the crash.

“We’re still looking into it,” said the spokeswoman, Elisheva Zakheim, who did not know when the department would be able to determine the cause for the crash.

“It’s just this one EMS system, it’s not the whole 911 system,” Zakheim added. “I cannot stress that enough.”

The system was stalled for 45 minutes total Monday, but appeared to be back up and running by the afternoon, officials said.

The recent crashes were isolated to a system from the 1980s scheduled to be upgraded in 2015 as part of a $2 billion modernization of the entire 911 system.

Though Monday’s stall was unrelated, the new system has come under fire since it was installed on May 29, crashing for at least 24 minutes within 24 hours the same day.

Last month, the City Council held an emergency hearing to review reported glitches after the new system was blamed for the delayed response to an Upper West Side crash that killed a four-year-old girl.

Ariel Russo died on June 4 after being struck by an SUV driven by a teen who was fleeing a traffic stop. Her grandmother was also injured in the crash. Roughly eight minutes passed before an ambulance arrived at the scene of the accident.

On July 10, the Department of Investigation launched a probe into the delay, but Mayor Michael Bloomberg previously defended the upgrades to the system.

“You wish you didn’t have bugs, but that’s the real world,” he said at the end of May.

Follow Anna Sanders on Twitter: @AnnaESanders



News
Entertainment
Sports
Lifestyle
Local

Brooklyn man charged in roommate's stabbing death

A Brooklyn man accused of violently stabbing his roommate to death on Monday is in police custody and faces murder charges.

International

Dinosaurs could have survived asteroid strike

It turns out there is a good and a bad time for the planet to be hit by a meteor, and dinosaurs were just unlucky.…

National

OkCupid admits to Facebook-style experimenting on customers

By Sarah McBrideSAN FRANCISCO (Reuters) - OkCupid, a top U.S. matchmaking website, intentionally mismatched users to test its technology, the IAC/InterActive Corp service said on…

Local

MTA fares still increasing 4 percent in newly…

The agency said the 4 percent increases, previously announced in December, will remain steady even as the MTA deals with increasing labor costs.

Movies

Interview: Brendan Gleeson on the way 'Calvary' depicts…

Brendan Gleeson talks about how his new film "Calvary" began over drinks and how his character here is the opposite of the lead in "The Guard."

Movies

'Get on Up' producer Mick Jagger on the…

Mick Jagger, a producer on the James Brown biopic "Get on Up," talks about the time had to tell the singer some bad news and his favorite JB record.

Television

'Glee' star Lea Michele to appear on 'Sons…

"Glee" star Lea Michele has been confirmed as a guest star in the final season of "Sons of Anarchy."

Television

TV watch list, Monday, July 28: 'The Bachelorette'…

See Andi Dorfman make her big choice on tonight's 'Bachelorette' finale.

MLB

Angelo Cataldi: Ryan Howard deserves better from Phillies

Just last week, Ryan Howard endured the embarrassment of a benching that was inevitable, and yet still shocking.

NFL

Larry Donnell has inside track in Giants tight…

Little-known Larry Donnell of Grambling State currently has the inside track, as the second-year player has received the bulk of the first-team reps.

NFL

Computer to Jets: Start Michael Vick over Geno…

Jets general manager John Idzik says the choice of who starts between second-year quarterback Geno Smith and veteran Michael Vick will be a “Jets decision.”

MLB

Yankees looking to trade for Josh Willingham: Report

CBS Sports’ Jon Heyman reported Sunday the Yankees are interested in Twins outfielder Josh Willingham.

Travel

Glasgow: Hey, hey, the gangs aren't here

This European city has done a good job getting rid of its more violent residents and revitalizing with artists.

Education

Babson College tops list of best colleges for…

Money magazine has just released its inaugural list of "The Best Colleges for Your Money" -- and the answers have surprised many. Babson College, which…

Education

NYC teens learn how to develop apps during…

Through a program sponsored by CampInteractive, the high schoolers designed their own community-focused apps.

Tech

The Ministry of Silly Walks app is both…

Monty Python have dug into their back catalogue for cash-ins once more, but with the Ministry of Silly Walks app, they've made something that's fun too.