Taxi report outlines needed changes to industry

Boston Mayor Thomas Menino is launching a full-scale review of the city's taxi industry. (Google Images)
Boston Mayor Thomas Menino is launching a full-scale review of the city’s taxi industry. (Google Images)

Dozens of short- and long-term changes to the way taxis operate and are overseen in Boston need to be made to improve service for customers and better the job quality for the drivers, according to a new report.

The Taxi Consultant Report, conducted by independent consultant Nelson\Nygaard, was released Thursday by the city. It was authorized earlier this year by Mayor Thomas Menino after a Boston Globe series examining the city’s taxi industry and one of the biggest operator of cabs in Boston.

Among the key findings in the report, requests for cabs to Boston Cab, one of the largest taxi radio associations in the city, were not fulfilled about 22 percent of the time on average and that responses varied based on neighborhoods.

There are seven radio associations in Boston that dispatch to only portions of the 1,825 licensed taxis in Boston. To better serve customers, the report recommended that a central dispatch center be formed.

“The current system of dispatching appears to be ineffective at providing reliable service to customers, especially in neighborhoods beyond central Boston,” the report said. “As more drivers rely on other means for business, including on-line services, and as more customers opt to place taxi requests by other means, response times are likely to become even worse, leading to further declines in volume and reliability for customers.”

The report also said that the net annual driver income averages at about $60,000.

Based on the report, Menino said he was forming a Taxi Advisory Committee and will take steps to ensure compliance of Wheelchair Accessible Vehicles, nearly all of which failed to meet the city’s standards.

Follow Michael Naughton on Twitter @metrobosmike.



News
Entertainment
Sports
Lifestyle
National

Mutant worms stay sober, even on alcohol

U.S. researchers have developed "mutant worms" that do not get drunk by alcohol, a breakthrough that could lead to new treatment for people trying to quit drinking

Local

K-9 nose helps capture $150K in cocaine at…

A furry, four-legged security agent helped authorities stop an illegal cocaine shipment from sneaking past JFK customs.

National

Minnesota man asked to leave Southwest flight after…

A man and his two sons were asked to leave a Southwest Airlines flight after the man sent a tweet complaining about being treated rudely by a gate agent.

National

Man sues hospital after surprise penis amputation

An Alabama man who went in to a hospital last month for a circumcision awoke after surgery to find his penis had been amputated, his lawyer said on Thursday.

Movies

Review: Brett Ratner's big 'Hercules' movie is small…

The latest "Hercules," starring Dwayne Johnson as the half-god beefcake of Greek myth, strips its hero and tale of most of its fantastical elements.

Arts

Scientists recreate world's smallest Monet copy

Scientists have reproduced a famous Impressionist painting using nano-printing, to create what has been described as the world's smallest work of art. Reworked at the…

Television

Jerry Seinfeld is ambidextrous, and other Reddit AMA…

See some of the weirder highlights of Jerry Seinfeld's recent Reddit AMA.

Going Out

Grab a pedestrian and start dancing at What…

As a New Yorker, I’ve mastered the art of focusing my gaze straight ahead. Though it occasionally piques my interest, the absurdities that play out…

U.S. Soccer

Orlando City takes shot at NYCFC over Frank…

Orlando City reminded the world how big a signing Brazilian star Kaka earlier this month with a photo of Kaka mobbed by fans juxtaposed against Lampard.

NBA

Jeremy Lin says 'Linsanity' is over as he…

Jeremy Lin lit up the NBA two years ago with his play for the Knicks but he has no desire to recreate "Linsanity" in his new career with the Lakers.

NFL

2014 NFL Fantasy Football Top 100 overall player…

2014 NFL Fantasy Football Top 100 overall player rankings

U.S. Soccer

NYCFC announce signing of Frank Lampard

The tease of a big signing Thursday by new MLS side NYCFC ended up being one rumored for weeks. England midfielder Frank Lampard agreed to…

Tech

Forget Wi-Fi: Li-Fi could be the future

Li-Fi technology – developed by Mexican company Sisoft – is wireless internet connectivity using specialized LED light.

Tech

Weather app Climendo might be the most accurate…

The wait for a truly accurate weather forecast could finally be over thanks to a nifty new app called Climendo.

Tech

Napkin Table puts focus off the phone and…

Michael Jan, a design student at Tunghai University in Taiwan, has invented a serviette-picnic blanket hybrid called the Napkin Table.

Style

Essie's new Color Boutique

Essie launches high-tech kiosks at major airports and malls across the country.