Probe in death of 4-year-old Ariel Russo after delayed response faults human error, not 911 system

Credit: Metro File Photo
Credit: Metro File Photo

A Department of Investigation probe into whether the city’s 911 system contributed to the death of a 4-year-old girl finds human error was to blame for the deadly delay in emergency response time.

Ariel Russo died after she and her grandmother were struck by an SUV June 4 on the Upper West Side. In a report on the accident released Thursday, the department found that there was a four-minute delay in sending emergency response to the scene.

Over the summer, the new 911 system experienced a couple of outages, but the department found that technical problems weren’t to blame for the delay.

Russo was struck at 8:15 a.m. The report alleges that an EMS dispatcher failed to immediately send a crew to the accident. One was only sent after another employee noticed the pending 911 call.

A FDNY crew only arrived on scene at 8:22:50, according to the report.

The report said the outages experienced in May and July were caused by a faulty switch that has since been replaced.

The department recommends FDNY boost training for dispatchers and hire additional techincal staff.

Follow Anna Sanders on Twitter @AnnaESanders



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