Metro-North riders who have been affected by last week’s power outage along the New Haven line may be eligible to receive a credit from the MTA.
“Because of the unprecedented magnitude and duration of this disruption, the MTA Board has concluded that a credit for our customers is simply the right thing to do,” MTA Chairman and CEO Thomas Prendergast said in a statement.
Customers who purchased weekly and monthly tickets will get credit for future tickets.
Details on how riders can receive the credits will be announced later this week. The MTA is advising customers to hold onto their tickets.
Metro-North also announced that service will be at about 65 percent normal on Wednesday. Five additional peak trains were added for this morning’s commute with the help of a third temporary transformer by Con Edison to serve a large area where the main feeder cable failed.
The power failure began early on the morning of Sept. 25. Limited service resumed immediately with the use of diesel trains. More trains have been added gradually, and riders have been bused to the Harlem Line, which has seen overcrowding as a result.
Schedule details are available at the MTA’s website.
