Chism's family, as well as the parents, aunts, uncles and other relatives of 24-year-old Colleen Ritzer, were present for the arraignment. Chism's mother cried as her son was brought into court.
Ritzer's family didn't speak to reporters, but a family friend spoke on their behalf.
"It was a difficult day for them," said Dan Murphy, who said he's known the Ritzer family for more than 20 years.
Ritzer's family released a statement after the hearing.
"As a family, we remain devastated by the passing of our daughter and sister, Colleen," the statement said. "We are however strengthened by the tremendous outpouring of love and support we have received from so many throughout the local community and beyond. We are especially touched by the number of tributes to Colleen throughout Andover and Danvers."
Chism, dressed in a tie, sweater and khakis, looked down during much of the hearing and only said "not guilty" when asked for a plea.
While Chism is being charged as an adult for the murder, the indictment of the aggravated rape and armed robbery counts charge him as a youthful offender. Prosecutors plan to seek to join all of the charges into one case, but Chism's lawyer indicated she wants those charges brought against him as a youthful offender.
"He is entitled to all of the rights and benefits that go to a juvenile who is indicted as a youthful offender," said Attorney Denise Regan.
A judge ordered Chism held without bail and Regan did not object.