A Department of Investigation probe into whether the city's 911 system contributed to the death of a 4-year-old girl finds human error was to blame for the deadly delay in emergency response time.
Ariel Russo died after she and her grandmother were struck by an SUV June 4 on the Upper West Side. In a report on the accident released Thursday, the department found that there was a four-minute delay in sending emergency response to the scene.
Over the summer, the new 911 system experienced a couple of outages, but the department found that technical problems weren't to blame for the delay.
Russo was struck at 8:15 a.m. The report alleges that an EMS dispatcher failed to immediately send a crew to the accident. One was only sent after another employee noticed the pending 911 call.
A FDNY crew only arrived on scene at 8:22:50, according to the report.
The report said the outages experienced in May and July were caused by a faulty switch that has since been replaced.
The department recommends FDNY boost training for dispatchers and hire additional techincal staff.