Four people were terrorized for hours Thursday night as they were zip-tied and held captive during a home-invasion robbery by two men who remain at large.

In Bay Shore, Long Island around 9:30 p.m., two robbers entered a home on Woodbine Avenue and held four people, including a 12-year-old boy, captive as they ransacked the house, Newsday reported. The ordeal lasted about three hours, and one shot was fired inside the home but did not hit anyone.

“I’m kind of surprised,” one neighbor told CBS. “Nothing like this ever really happens.”

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The robbery began when the two suspects followed two women into the house as they were returning home, Newsday stated, before zip-tying the four occupants then ransacking and robbing the residence.

The homeowner was struck in the face and later taken to Southside Hospital with her boyfriend as they both sustained minor facial injuries during the incident, Newsday added.

The robbers took cash from the homeowner’s purse, police said to CBS, adding that the suspects took off in the homeowner’s car, which was later found on 3rd Avenue in Bay Shore.

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The two suspects remain at large. Anyone with information should contact the Suffolk County Third Squad at 631-854-8352 or call Crime Stoppers at 1-800-220-TIPS.