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Health Link marks 10 years

Albertans have been able to make calls around the clock about their health for 10 years, and soon they may be able to access advice in other ways.

Albertans have been able to make calls around the clock about their health for 10 years, and soon they may be able to access advice in other ways.

“We’re always looking at new ways to use technology and new strategies that are going to help us meet the needs of Albertans,” said Shaunne Letourneau, director of Alberta Health Link.

To mark the service’s 10-year anniversary, Alberta Health Services announced yesterday it will launch a public education campaign this week.

The hope is increased awareness will help relieve some of the pressure in emergency wards and ensure Albertans receive the right care in the right place.

On average, said Letourneau, 14 per cent of callers are directed to emergency rooms while the rest are helped over the phone or told to follow up with their family physician.

Alberta’s Five-Year Action Plan, developed by AHS, includes a strategy to expand Health Link by March 2012. Some of those initiatives include looking at new technologies to address younger audiences, such as text or the web.

 
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