Early this afternoon, JetBlue customers had a major case of the blues. Why? The Queens-based airline’s website had a major meltdown, resulting in grounded and delayed flights and thousands of very unhappy customers. RELATED:Drone spotted near Logan Airport for second time in week “JetBlue Airways Corp’s main website was down for at least some users Thursday afternoon as the low-cost airline said it was dealing with a power outage,” Reuters reported.
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Many customers took to Twitter to vent their frustrations, many of which received direct and personalized reponses from the airline.
@JetBlue aren’t data centers supposed to have double-redundancy back up power so an outage doesn’t happen? #annoyed
— Cleo Louise Caroline (@cleolcaro) January 14, 2016
@JetBlue flights grounded across the country — not surprising — that airline sucks —
— Patrick Kavanagh (@pk10801) January 14, 2016
@JetBlue hour ago, and I have class tonight. Seriously?
— Vero ❣ (@veronicamrodri) January 14, 2016
Just heard that they deboarded a flight to Trinidad. Not looking good. #LiveTweetingJetBlueOutage #jetblue #JetBlues
— Jeffrey Silber (@JeffSilber18) January 14, 2016
WTF! #JetBlue @JetBlue I couldn’t properly check-in, hope this is all sorted before my flight 🙁
— DaNaKa (@Danakavic) January 14, 2016
@JetBlue you’re making me blue. I need to get out!
— John Pitts (@JackDorsey) January 14, 2016
@JetBlue this is messed up #WTF
— Samantha DiFilippo (@Sammyflip) January 14, 2016
@JetBlue what flights are operating? We have been sitting here for over an hour and being told all flights are grounded.
— Samantha DiFilippo (@Sammyflip) January 14, 2016
Did you guys figure out how to plug the power cord back in? https://t.co/9LshZKiITS
— Trace Johnson (@tjohnnyj) January 14, 2016
@JetBlue is reporting a national wide system outage. Telling me I need to go to the airport to book my plane ticket! #SomeonesInTrouble
— Joshua Sigel (@JoshuaSigel) January 14, 2016
Get your act together @JetBlue! Where are the redundancies?
— John Pitts (@JackDorsey) January 14, 2016
Exclusive look at the cause of @JetBlue‘s data center power failure pic.twitter.com/GdA20ffrFW
— Jason Rabinowitz (@AirlineFlyer) January 14, 2016
Having a bad day? At least you’re not managing the JetBlue site today. pic.twitter.com/glTfpcGuxB
— Michael McWatters (@mmcwatters) January 14, 2016
My goodness I am very late for my interview in DC. Will there be any compensation for this @JetBlue?
— Sir White (@DWhiteJr88) January 14, 2016
As of this report, JetBlue appears to still be having issues with flights, but its website is reportedly up and running.
Current flight status is being communicated by crewmembers in our airports. Other info at https://t.co/r1mLrPHeU0
— JetBlue Airways (@JetBlue) January 14, 2016
Flight booking is up on https://t.co/QJ1boQBM7L. Check in at https://t.co/ve6W6SF3Ip. For latest updates, go to https://t.co/r1mLrPHeU0
— JetBlue Airways (@JetBlue) January 14, 2016
Matt Lee is a Web producer for Metro New York. He writes about almost everything and anything. Talk to him (or yell at him) on Twitter so he doesn’t feel lonely@mattlee2669.
