How Facebook handles inappropriate content

Several different teams handle the various kinds of material that violate Facebook rules.

Ensuring Facebook’s community of more than 900 million users abides by the company’s user policies is a task that requires hundreds of employees.

Based in Menlo Park, Calif.; Austin, Texas; Dublin, Ireland and Hyderabad, India, these employees field user reports of inappropriate posts around the clock. Yesterday, Facebook revealed details about how they get the job done.

Reports of inappropriate content, which users can submit with just a couple of clicks, are directed to one of four support teams.

An Abusive Content Team handles spam and sexually explicit content. Meanwhile, a Safety Team handles threats of vandalism, graphic violence, credible threats of violence and illegal drug use. A Hate and Harassment Team handles, well, reports of hate speech and harassment. The team that handles hacked and imposter accounts is called the Access Team.

If found to be in violation of Facebook’s policies, Statement of Rights and Responsibilities or Community Standards, the content is removed and its publisher warned. Facebook’s support teams may also block users who post inappropriate content or ban them from specific features. A separate team handles appeals.

Sometimes content on Facebook violates not just the company’s policies, but the law.

One law enforcement agency, for instance, discovered photos of a man siphoning gas from a police car on the site. Others have discovered stolen property, calls for help and even live-crime updates on the social network.

These crime reports haven’t necessarily originated from the company’s team, but Facebook does say it will share reports with law enforcement “when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating our Statement of Rights and Responsibilities.”



News
Entertainment
Sports
Lifestyle
National

Sprint and T-Mobile offer further price discounts

Sprint unveiled a plan on Thursday that gives subscribers access to unlimited data for $60 a month, the industry's cheapest unlimited data offering.

National

Hundreds pay it forward at Florida Starbucks in…

The spontaneous chain of kindness continued for about 11 hours, totaling 457 transactions by the time it ended.

National

Weather system east of Caribbean could turn into…

An area of low pressure located east of the Caribbean Sea has a 50 percent chance of becoming a tropical depression or storm in the next 48 hours, U.S. forecasters…

National

U.S. hospital to discharge doctor treated with experimental…

An American doctor who contracted Ebola treating victims of the deadly virus in Liberia has recovered and will be discharged on Thursday by the Atlanta hospital that treated him with…

Movies

Review: 'When the Game Stands Tall' is both…

The high school football saga "When the Game Stands Tall" fumbles around for a focus while Jim Caviezel offers the most low-key coach in history.

Movies

Girlfriend in a coma: Chloe Grace Moretz

Chloe Grace Moretz is the best cheerleader "If I Stay" could ask for. As the star of the film adaptation of the successful YA novel…

The Word

The Word: Summer lovin' for Zac Efron and…

Ah, the summer romance. So intense, so fleeting. With Labor Day fast approaching, it should come as little surprise that the incredibly surprising romance between…

The Word

The Word: The Zac Efron-Michelle Rodriguez summer fling…

  Ah, the summer romance. So intense, so fleeting. With Labor Day fast approaching, it should come as little surprise that the incredibly surprising romance…

NFL

Fantasy football draft guide: How to draft your…

Many are wondering if we’re entering a new age in fantasy football drafting — one where running backs take a backseat.

NFL

Jets vs. Giants: 3 Giants storylines to watch

The Giants have plenty to work on as they reach the dress rehearsal preseason game Friday night against the rival Jets.

NFL

Jets vs. Giants: 3 Jets storylines to watch

Metro looks at three Jets storylines to watch as they play the Giants Friday.

NFL

Giants expected to work Corey Washington into first-team…

The day of reckoning for the Giants' fringe players will fall upon them Friday night against the Jets.

Sex

Big weddings may lead to long-term happiness

Dreaming of a big wedding? A new study indicates that the longer your guest list, the happier you’ll be in the long run. l A…

Sex

Online dating for every generation

Frank Jackson and his mother Maggie are like lots of modern families: They have dinner together regularly, keep each other updated on their lives —…

Wellbeing

Going green could be the key to getting…

If we could just pursue the things that would actually make us happy, we could help the environment too, according to a New York researcher.…

Tech

Siren: A new dating app that puts women…

Online dating can be brutal, especially for single women. Noting that many women hate wading through inappropriate messages and photos, two tech entrepreneurs decided to…