Select Bus Service gets ‘D’ grade for broken ticket machines

cc56c1be567984eb143fb63a51ed763b

The pay-before-boarding bus system is already in use on Manhattan’s East Side and elsewhere, and the MTA wants to expand it citywide. Except there’s one glaring problem: The ticket machines are often broken, riders say.
 
In a survey by Upper East Side Councilwoman Jessica Lappin, SBS M15 riders reported that what should be speedy service is marred by ticket machines that are often broken.

“While more East Siders are on board with Select Bus Service, my office constantly receives complaints about broken ticket machines,” Lappin said. “The MTA needs to tell fare inspectors when machines are out, so riders aren’t unfairly issued a $100 summons.”
 
Twenty percent of the 1,300 riders surveyed rated the ease of paying tickets as “poor” or “very poor.”  Nearly 26 percent of riders even said that SBS service has gotten worse since it was first implemented last year. Lappin’s office even said that 20 respondents said they were issued $100 summonses by MTA police while the ticket machines were broken.

The MTA claims that its data shows that the ticket machines work 98% of the time.
 
Riders say otherwise.

“Half the time the machines don’t work,” said Staten Island mom Megan Izzo, 23, who rides the bus every day. “Often, only one will be working and there will be a long line and you’ll miss the bus.”
 
Izzo said sometimes, a bus driver will let her get on if the machine is broken and tell her to get a receipt at the next stop.
 
“Sometimes they’ll tell you to get off at the next stop, but I got off and the cops were waiting,” she said of a bad trip she took two months ago. “Instead of letting me pay, they gave me a ticket.”
 
M15 bus driver Kwabena Amponsah said that he often makes riders get off the bus to get tickets at a working machine. “They run and they rush, but we wait for them,” he said.


News
Entertainment
Sports
Lifestyle
News

Boston Marathon 2014 on high alert, Red Sox…

One year on from the horrific Boston Marathon bombings a ring of steel has been thrown around today's race, and a city stands defiant against…

News

Boston Strong: One year on from Boston Marathon…

  For more than a century the Boston Marathon has been an even centred around sportsmanship, endurance and athleticism, but there's no denying the face…

Local

Best nature spots for kids in New York…

When it comes to kids and nature, most U.S. parents agree: children should be spending more time outdoors. According to a recent survey by The…

Local

Easter 2014: The year's best bonnets

It's Easter, and that means it's time for Fifth Avenue to turn into a veritable catwalk of bonnet-wearers. The annual march, which kicks off at…

Television

‘Mad Men’ recap: Season 7, Episode 2, ‘A…

Peggy and Lou are horrible, Bert's racist, Don is honest(ish) and Roger and Pete are frustrated. "A Day's Work" not quite worthy of "This Will Be Our Year."

Television

'Game of Thrones' recap: Season 4, Episode 3,…

The problem with the devil you know is that ignoring them doesn’t mean they simply lie in wait. It allows them time to do things…

Television

Discovery cancels 'Everest Jump Live' special in wake…

The Discovery Channel has indicated it will not be moving forward with "Everest Jump Live," a planned special about mountain climber Joby Ogwyn's effort to…

The Word

'X-Men' director Bryan Singer drama continues

  News broke late last week that "X-Men" and "The Usual Suspects" director Bryan Singer is being sued by a man who said Singer molested…

NHL

Rangers let chance at victory slip away in…

All the Rangers had to do was hold serve in a raucous Madison Square Garden — roaring in anticipation of putting a hated rival in a 2-0 series hole.

MLB

Yankees place Ivan Nova on DL with partially…

Yankees starter Ivan Nova was diagnosed with a partially torn UCL in his throwing elbow Sunday.

NHL

Rangers never thought opening round would be 'an…

You might have thought the Metropolitan Division semifinal series was going to be a rout after watching Game 1 Thursday night. The Rangers did not.

NHL

Rangers blow two-goal lead in Game 2 loss…

The Rangers got out to an early 2-0 lead in Game 2 and the Garden was rocking. But it went downhill quickly from there.

Travel

Packing: The one thing you need in your…

A new survey that looks at the travel habits of 50,000 people around the world has revealed that Western and Asian globetrotters have different priorities…

Home

Is your chair making it hard to talk?

Ever wished there was an office chair that could make impromptu meetings and discussions more private? The Cristiana Wing Chair is an asymmetrical armchair which…

Travel

Live large at these luxury hotels

From Thai boxing lessons and macabre Dracula tours to the Australian Outback, the Four Seasons hotel chain launched a series of new travel packages this…

Parenting

4 things that every summer camp should have

Alan Saltz, director of the 92nd street Y program lists things that every summer camp should have.