Taxi report outlines needed changes to industry

Boston Mayor Thomas Menino is launching a full-scale review of the city's taxi industry. (Google Images)
Boston Mayor Thomas Menino is launching a full-scale review of the city’s taxi industry. (Google Images)

Dozens of short- and long-term changes to the way taxis operate and are overseen in Boston need to be made to improve service for customers and better the job quality for the drivers, according to a new report.

The Taxi Consultant Report, conducted by independent consultant Nelson\Nygaard, was released Thursday by the city. It was authorized earlier this year by Mayor Thomas Menino after a Boston Globe series examining the city’s taxi industry and one of the biggest operator of cabs in Boston.

Among the key findings in the report, requests for cabs to Boston Cab, one of the largest taxi radio associations in the city, were not fulfilled about 22 percent of the time on average and that responses varied based on neighborhoods.

There are seven radio associations in Boston that dispatch to only portions of the 1,825 licensed taxis in Boston. To better serve customers, the report recommended that a central dispatch center be formed.

“The current system of dispatching appears to be ineffective at providing reliable service to customers, especially in neighborhoods beyond central Boston,” the report said. “As more drivers rely on other means for business, including on-line services, and as more customers opt to place taxi requests by other means, response times are likely to become even worse, leading to further declines in volume and reliability for customers.”

The report also said that the net annual driver income averages at about $60,000.

Based on the report, Menino said he was forming a Taxi Advisory Committee and will take steps to ensure compliance of Wheelchair Accessible Vehicles, nearly all of which failed to meet the city’s standards.

Follow Michael Naughton on Twitter @metrobosmike.



News
Entertainment
Sports
Lifestyle
Local

FDNY debuts new fire simulator for blazes at…

The New York City Fire Department christened its newest, state-of-the-art, custom-built simulator at its training academy on Randall's Island Tuesday.

Local

Bronx cop saves baby who stopped breathing

A Bronx police officer is credited with saving the life of a 2-month-old baby who stopped breathing Tuesday morning. Police Officer Johnny Castillo, 38, was…

Local

Brewer celebrates Women's Equality Day with voter pledge

Manhattan Borough President Gale Brewer celebrated Women’s Equality Day Tuesday by pledging to register at least five women voters before the Oct. 10 deadline. Brewer…

Local

NYPD looking for lewd D train rider

The NYPD is enlisting the public’s help to find a man they say performed a lewd act on the D train Saturday evening. The incident…

Entertainment

QUIZ: How many English words do you actually…

Are you as smart as you say you are? Are you a word nerd? Take this quick vocabulary test to find out if you're a true wordsmith. Good luck.

Television

'Pretty Little Liars' recap: Season 5, Episode 12,…

If you've wondered whether Ali and Bethany knew each other, you got an answer tonight: Yes, and in a very tangled way. But many lingering…

Entertainment

Cymbals Eat Guitars Have Everything to 'LOSE'

At its most basic level, a rock band can be thought of as a family, a group of people selflessly devoted to a cause. When…

Entertainment

"Bachelor in Paradise" recap: Episode 4, 'Week Four'

Some things are hard to watch in a “Human Centipede” sort of way. Other things in an “American History X” sort of way. Does “Bachelor…

College

When are 2014 college football playoffs? (Schedule, date,…

When and where are 2014 college football playoffs? A look at the schedule, date, TV, time for the semi-finals at championship game.

NFL

Dimitri Patterson suspended only for rest of preseason…

Dimitri Patterson ended up getting just a slap on the wrist.

Sports

Eugenie Bouchard excited for 'rowdy' fans at US…

Eugenie Bouchard is sure to endear herself to New York's tennis faithful as she tries to win her first grand slam title across the next two weeks.

MLB

MLB Power Rankings: Angels and A's still at…

MLB Power Rankings: Angels and A's still at top, Nationals climb

Wellbeing

Who is having the most orgasms?

  Single lesbians report having orgasms more often than heterosexual women but both gay and straight men still come out on top of the climax…

Home

Jonathan Adler shares his tips for a great…

Jonathan Adler took a break from boogie boarding at his beach house to tell us how to keep that Labor Day party festive.

Travel

Most popular Labor Day weekend destinations

Priceline.com released its Top 20 destinations for the end of summer, including Labor Day weekend. If you’re heading to any of these spots, expect a…

Wellbeing

Working your way to type 2 diabetes: Job…

When it comes to type 2 diabetes, a stressful job can be as risky for your health as a bad diet and no exercise. A…