Nerdy Netflix customer service chat log goes viral

Someone needs to start a fan fic series for Cpt. Mike and Lt. Norm.
Credit: Imgur

As faux superheroes don costumes and gather at this weekend’s New York Comic Con, real-life heroics on a smaller scale are taking place in the most unsuspecting places – such as a live customer service chat log on Netflix.

Last night, Imgur user “normanh” – who also goes by “normanhorn” on Reddit, where the content quickly went viral in a post titled “Best. Customer. Service. Ever. [Netflix]” – posted screenshots of a conversation he had with Netflix’s customer service agent Michael. While trying to figure out why his episode of “Parks and Recreation” was skipping and looping, Norman entered an impromptu sci-fi role-playing scenario straight out of “Star Trek.”

It began with the Netflix agent choosing a playful way to introduce himself: “This is Cpt. Mike of the good ship Netflix, which member of the crew am I speaking with today?”

Norman was quick to leap into the game, staying in character as “Lt. Norm,” a space fleet engineer, while the problem was discussed and passed along to Netflix technicians for further trouble-shooting. “Our ship seems to be immune to the effect, as our lives are not actually repeating over and over,” he explains.

In Reddit comments, Norman says that he is an engineer in his day job, when he’s not at home catching up on “Parks and Rec,” and admits that he’s a big sci-fi fan: “Yeah, I definitely enjoy science fiction. Grew up watching plenty of Star Trek. Certainly my Netflix ratings would reflect this, but our more recent viewings have not been SF shows except for two episodes of Continuum.”

Although some claim that this exchange might just have been part of a publicity stunt, Norman is quick to reassure Reddit skeptics that the conversation indeed took place, adding: “I know! It’s customer-service-as-advertising, almost. The more you can engender the good will of your customer, the better off everyone is. It was a good time.”

As of this evening, the “Parks and Recreation” video in question seems to be back in working order on Netflix.

For the full conversation, view Norman’s original post on Imgur.



News
Entertainment
Sports
Lifestyle
National

Dr. Dre is king of hip hop with…

With $620 million in estimated pre-tax earnings, veteran rapper and record producer Dr. Dre topped Forbes list as the highest paid hip hop artist, ousting Sean "Diddy" Combs from the…

News

Bin Laden son-in-law sentenced to life in U.S.…

A seemingly unrepentant Suleiman Abu Ghaith, a son-in-law of Osama bin Laden, was sentenced to life in prison on Tuesday in New York following his conviction on terrorism charges.

National

Bloomberg: Going green will grant you longer life…

Former NYC mayor Michael Bloomberg tells Metro that cities are where fighting global warming can make a difference, and increase people’s lifespan.

International

Ban Ki Moon: "Climate change is an issue…

My message to you is: make your voice heard and your actions count. Change is in the air. Solutions exist. The race is on. It’s time to lead.

Television

Craig Ferguson wants you to see his new…

Craig Ferguson thinks his new game show will become "a comedy show in which a game is played and money is won."

Television

Anthony Anderson on dealing with your 'ish'

Anthony Anderson discusses finding the humor in his "Black-ish" family.

Gossip

Photos: See who Robert Pattinson was caught holding…

Robert Pattinson has a new girlfriend.

The Word

The Word: Kris and Bruce Jenner's predictably public…

They said it wouldn't last — mostly because of that separation almost a year ago. And now, more than a year later, Kris and Bruce…

MLB

Bud Selig honors Derek Jeter as both prepare…

Bud Selig’s 22-year reign as commissioner will end Sunday, and while it’s had its share of negative moments, it also had Derek Jeter.

NFL

Column: Geno Smith not the answer for Jets…

There were highs for Jets quarterback Geno Smith in Monday night’s loss to the Bears and there were incredible lows.

NFL

3 things that went right in Jets loss…

It wasn't the result the Jets wanted, a 27-19 loss to the Bears, but this team deserves some credit.

Sports

Here's the 8 best and worst sporting goodbyes

With Derek Jeter set to retire following the 2014 Major League Baseball season, we look back at some of the great and not-so-great sporting goodbyes.

Home

NYC fall real estate hot list

The upcoming developments and areas everyone's buzzing about.

Style

Milan Fashion Week shows the best of Italian…

Metro rounds up the cut of the collections at Milan Fashion Week.

Tech

The 2014 Maker Faire saw robots, printers and…

Got a broken button maker? There’s a fix for that – and Tony Stanzione of the Fixers’ Collective says he can show you how.

Parenting

First look: Uniqlo's fall/winter 2014 kids collection

Get a sneak peek at Uniqlo's kids and babies fall/winter 2014 line.