Irate caller threatens customer service agent with machine gun (NSFW audio)

We've all experienced a little bit of phone rage, but sometimes people take it too far. Photo via getgreatvoiceovers.com
We’ve all experienced a little bit of phone rage, but sometimes people take it too far. Photo via getgreatvoiceovers.com

An enraged man went ballistic on a customer service agent after spending three hours in the company’s phone system. 

It’s unclear what business the caller is trying to conduct, however he said he is trying to reach an elusive employee named Michelle.

The heavy-breathing caller displays shades of Mel Gibson when he is greeted by an unsuspecting customer service agent named Mark.

“I am absolutely… I am your worst nightmare,” he says, before explaining his 3-hour ordeal. “What kind of a g-d damn situation is this?…The last two people who asked for the phone number put me on hold and never f-cking came back!”

He then ups the ante by throwing a threat into his rant: “Not to mention, I might go ballistic and come over there with a machine gun. I don’t have one, but I will go try and acquire one.”

The 8-minute unedited recording, which has collected over 450,000 visits on YouTube, can be heard below.

A recording of the phone call was allegedly uploaded by a former employee, according to a report by pajiba.com. 

Many listeners came to the defense of the unidentified caller, saying they empathize with his frustration.

“You’ve obviously never been stuck in a customer service nightmare before,” Kevin Breen wrote on YouTube.

“People know me as one of the calmest, unemotional guys around, but I once bought a cell phone from Palm that was broken out of the box, and after spending literally over 40 hours (over 2 weeks) getting jerked around and lied to by CSRs trying to duck the manufacturer’s warranty, I sounded like this guy.”

Follow Morgan Rousseau on Twitter: @MetroMorgan
Follow Metro Boston on Twitter: @MetroBOS


News
Entertainment
Sports
Lifestyle
National

Florida man charged with murdering son to play…

A Florida man annoyed that his 16-month-old crying son was preventing him from playing video games suffocated the toddler, police said on Friday.

International

Powerful 7.2 magnitude earthquake rattles Mexico

A powerful earthquake struck Mexico Friday, shaking buildings and sending people running into the street, although there were no reports of major damage.

News

OMG! Exercise can make skin (and butt) look…

A moderate exercise regime can turn back time and actually reverse the skin's aging process, according to new research. The study showed that a minimum…

Local

Oval oasis: Summer of fun kicks off this…

A bold partnership between the Fairmount Park Conservancy and the city's Parks and Recreation Department is kicking off this weekend with family activities re-activating this unused public space.

Entertainment

Whoopi Goldberg makes her debut as marijuana columnist

"It helps my head stop hurting, and with glaucoma your eyes ache, and she takes the ache out. It's wonderful," she said.

The Word

Kate Middleton made fun of Prince William's bald…

Kate Middleton and Prince William are in Sydney, Australia, right now, and it sounds like that brash Aussie sense of humor might be rubbing off.

The Word

Is Tom Cruise dating Laura Prepon?

"Mission: Impossible" star Cruise is said to be dating Laura Prepon, star of "Orange is the New Black."

Television

'Scandal' recap: Season 3, Episode 18, 'The Price…

Sally is Jesus, Olivia caused global warming, and Mellie's still drunk. Let's recap the Scandal finale. A church full of Washington insiders is about to…

MLB

Jimmy Rollins is key to Phillies success

When John Kruk was asked about what the Phillies need to contend for a playoff berth, the ESPN analyst said Jimmy Rollins needs to play like a MVP again.

MLB

Ben Revere lifts Phillies to avoid sweep

Ben Revere came through with a two-out RBI single against Atlanta’s tough lefthander Alex Wood.

NBA

Season wrap: 76ers make the grade

The 76ers opened the 2013-14 season with a victory over the Miami Heat. The Sixers closed the season with a win at Miami.

NBA

Fantasy basketball: Finding next year's NBA studs

Before we put the 2013-14 fantasy basketball season to bed, it’s worth thinking about next year’s breakouts while they’re fresh in our mind.

Tech

VIDEO: 'Vein-scanning' may become the future of paying

Designed to make transactions quicker and easier, the technology works by scanning the unique vein patterns in each person's palm.

Tech

#FollowFriday: 10 of the smartest Twitter accounts

Spending lots of time on Twitter? You might as well learn something. Here are some of the smartest accounts to follow.

Style

Light-up nail art syncs with phone

This Japanese technology syncs light-up nail art with your phone.

Wellbeing

Why is dance cardio taking off in NYC?

Instructors at some of the city's hottest classes explain why.