Talk to the T: App lets riders become subway watchdogs
If you see a busted seat on the Red Line, or vomit on the Orange Line, take a picture of it and send it to the MBTA, they’ll fix it up.
Using the newest T smartphone application, “Talk to the T,” customer complaints go straight to the source.
“I’m looking for customers to let us know if they see something so we can dispatch a crew to take care of it immediately,” said MBTA General Manager Rich Davey.
Since fiscal restraints are keeping the transit agency from fixing bigger structural issues at the moment, they want to focus on small changes to make commuter trips cleaner and safer.
“It’s the basics — facelifts where we can make them,” said Davey.
From broken air conditioning to homeless people loitering outside of T stations, Davey said requests won’t get ignored when the messages get diverted to the customer support center.
The app, which is similar to the city’s “Citizens Connect” service, is available for iPhones and iPads.