Cops could fill in for 911 dispatchers: report

Mayor Michael Bloomberg at one of the new 911 call centers in January 2012. Credit: Edward Reed/nycmayorsoffice/Flickr
Mayor Michael Bloomberg at one of the new 911 call centers in January 2012.
Credit: Edward Reed/nycmayorsoffice/Flickr

In the wake of slews of complaints about and reported failures by the city’s 911 system, the NYPD is considering having police officers take 911 calls at the city’s emergency dispatch center, according to the Daily News.

The News reported an internal memo dated this past Monday regarding this proposal, and said NYPD spokeswoman Kim Royster confirmed that the memo was part of a “brainstorming exercise” as the police look at various options to “address staffing” at the call center.

The memo reportedly also suggested a complete overhaul of shift schedules, the elimination of Saturdays and Sundays off for the most senior staff, a mandatory four hours of overtime per shift and an increase in uniformed supervisors.

Deputy Mayor Cas Halloway has blamed the highly publicized delays and problems on “human error” by police operators or EMS dispatchers or a lack of available ambulances. Officials have blamed one such delay for the death of 4-year-old Ariel Russo, struck by a car on June 4 on the Upper West Side.

 

Follow Danielle Tcholakian on Twitter @danielleiat



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