All-door B-line boarding boasts results - Metro US

All-door B-line boarding boasts results

A move to all-door boarding on Broadway’s busy 99 B-line has resulted in modest improvements in travel times, according to a report that will be presented to city council Tuesday.

The switch to all-door boarding in June 2007 also decreased loading speed and increased customer satisfaction.

The Broadway corridor, one of the busiest in the Lower Mainland, handles 40,000 vehicles and 70,000 transit passengers daily. The information report was to update councillors on the performance of all-door boarding.

The report found that allowing passengers to board through the back doors as well as the front without checking fares saved one-second per customer, a 17-per cent reduction in dwell time.

It also shortened the trip by one minute, or three per cent. The average eastbound and westbound travel times between the University of B.C. and Commercial Drive SkyTrain station dropped to 37 minutes from 38 minutes.

A survey conducted before and after found that the change increased customer satisfaction with regards to boarding speed, ease of exiting and personal security.

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