Ask SEPTA: GM Joe Casey answers questions about PATCO, QuietRide

Every three weeks, SEPTA general manager Joe Casey will address public transit questions submitted by Metro Philadelphia readers.

Public transit hub at 8th and Market Streets in Center City. Credit: Wiki Commons. Public transit hub at 8th and Market Streets in Center City. Credit: Wiki Commons.


Every three weeks, SEPTA General Manager Joe Casey addresses reader-submitted questions about the city’s public transit system.This week, Casey answers reader’s questions about new SEPTA cards working on PATCO and QuietRide indicators.


Question:I'd love to know if there's any chance of inter-system cooperating between SEPTA and PATCO regarding the New Payment Technology. In North Jersey, you can use an MTA card at a PATH turnstile. Will we be able to use NPT cards at PATCO turnstiles? Joseph Russell


Joe Casey:SEPTA and PATCO are currently working together on interoperability which will enable PATCO, which uses a proprietary fare collection system, to process open payment cards such as the contactless smart card SEPTA will offer later next year. However, when SEPTA first transitions to our new fare system, the PATCO Freedom Card will not immediately be usable on our system. We will make information available once the interoperability program is finalized.


Question:Why don't the new cars have the "quiet car" signs posted? This is a great service that SEPTA offers and it is very much appreciated by those riders who appreciate no cell phones or conversations during their commute. It makes for a much more relaxing ride. However, since the new cars don't have the signs posted a lot of people getting on at the stations are not aware of the 'quiet car' and what that entails. The conductors try to make the announcements, but people don't tend to pay attention. Having the signs ... or even better ... use the interactive message boards to display the quiet car information (possibly in several languages)... would be appreciated. It would also be a good idea to post signs in the stations around where the first car of the trains stop so that it is more visible from the get go.

Joe Casey: As you correctly pointed out, our conductors are an important part of the QuietRide program – announcing if the 1st car on their train has the QuietRide and reminding customers to be courteous and quiet. In our older cars, there are also decals posted that remind people about the QuietRide program and in our Silverliner V cars we run QuietRide reminders on the digital screens. Currently, there are two other SEPTA message running – Dude It’s Rude and Slippery Rail – so QuietRide has temporarily been sidelined from the rotation. We expect the QuietRide message will be returning soon. We have considered posting signs on the platforms, but the first car stops at different points depending on train length - which means we don’t always know where the first car would stop, plus the signs wouldn’t tell a customer if a specific train will have the QuietRide (varies based on time day & day of week). The same applies to using the digital signs on the platforms. We'll continue to promote QuietRide on the SEPTA website and hold periodic "meet and greet" sessions at key stations to educate and remind riders about QuietRide.

What would youAsk SEPTA? Email your questions to Metro Philadelphia City Editor Christina Paciolla at

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