Going ‘hi-tech’ to keep commuters on track - Metro US

Going ‘hi-tech’ to keep commuters on track

Calgary Transit is branching into new forms of communication to better inform riders on their daily commutes, including route-specific email alerts, a representative with the organization said yesterday.

Earlier in the day, hundreds of commuters were left stranded for hours at C-Train stations in the northwest after a bus broke down on the tracks near SAIT, blocking traffic in both directions.

Calgary Transit spokesperson Ron Collins, who called yesterday’s occurrence “unusual,” said the organization launched a Twitter account last week and is planning to introduce a route-specific email update service sometime in the next two months.

“We try to do the best we can to keep our customers apprised of the situation,” Collins said.

Local commuter Josh Traptow believes Calgary Transit is taking a step in the right direction.

The SAIT student said he received no warning of delays on the radio or online prior to arriving at a jam-packed Dalhousie station around 8 a.m. yesterday morning.

“(The warning) has to be sent the moment something happens not an hour later,” Traptow said.

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