Janice Hart arrived at the Sept. 11 memorial Sunday to touch the name of her brother — only to find it misspelled.
Walking through the two memorial pools and finally finding her brother’s name, etched in bronze, she saw him memorialized as “Jeffery,” not Jeffrey, Schreier.
“I couldn’t believe it,” she told NBC. “This is the only place we could go to have some solace, and to see his name engraved incorrectly was very distressing to us.”
The memorial promised to fix the name this week.
“We are extremely sorry for the pain this mistake has caused Jeffrey's family,” said memorial spokesman Michael Frazier. “As soon as we found out about this error we began working on how to make it right.”
Schreier worked in the mail room at Cantor Fitzgerald, which lost more people — 658 — than any other company.
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What’s it going to take to fix?
To fix the name, workers will need to re-etch the letters into the half-inch-thick bronze panels that line the pools.
Each bronze panel took five hours to put in place, according to the museum, and it takes 45 seconds to water-jet cut each letter.
Follow Alison Bowen on Twitter @AlisonatMetro.