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Who’s been naughty, and who’s nice?

Every year, Consumer Reports magazine looks at the shopping policies ofmajor companies and does Santa’s work for him.

Every year, Consumer Reports magazine looks at the shopping policies of major companies and does Santa’s work for him. How a few brands measured up.

Naughty

AirTran: Discounted coach and on-sale tickets don’t include the price of a seat, which costs an extra $6-$20 each way at the time of booking.

RadioShack: The company sometimes charges different prices for items depending on whether it was bought online or at the store, including one instance where the cost of an HDMI cable in-store was nearly twice the cost of the online price.

American Apparel: Offers two return policies with no explanation — online customers get full refunds while store shoppers only receive merchandise credit.

Nice

American Express: Can refund the full purchase price of covered items up to $300 when cardholders are unsuccessful in returning them to a merchant within 90 days.

REI: Accepts returns or exchanges at any time for any reason in-person or by mail, whether you bought it online, in the store or at an REI Outlet.

Live Nation: Gives fans 72 hours to cancel their ticket order and get a refund at many venues up to one week before the event.