Every year, Consumer Reports magazine looks at the shopping policies of major companies and does Santa’s work for him. How a few brands measured up.

 

Naughty

 

AirTran: Discounted coach and on-sale tickets don’t include the price of a seat, which costs an extra $6-$20 each way at the time of booking.

 

RadioShack: The company sometimes charges different prices for items depending on whether it was bought online or at the store, including one instance where the cost of an HDMI cable in-store was nearly twice the cost of the online price.

 

American Apparel: Offers two return policies with no explanation — online customers get full refunds while store shoppers only receive merchandise credit.

 

Nice

American Express: Can refund the full purchase price of covered items up to $300 when cardholders are unsuccessful in returning them to a merchant within 90 days.

REI: Accepts returns or exchanges at any time for any reason in-person or by mail, whether you bought it online, in the store or at an REI Outlet.

Live Nation: Gives fans 72 hours to cancel their ticket order and get a refund at many venues up to one week before the event.