Aeroplan customers launch suit over loss of earned miles

Noella Neale spent years accumulating Aeroplan miles only to discoverher account had suddenly “expired” when she tried to book a flight toSan Francisco.

Noella Neale spent years accumulating Aeroplan miles only to discover her account had suddenly “expired” when she tried to book a flight to San Francisco.

The Coquitlam, B.C., realtor later ended up paying $1,000 out of her own pocket to reinstate a portion of her 151,027 miles in order to send her daughter on a promised trip to New Zealand.

That was two years ago. Today, she is one of two angry Aeroplan members acting as petitioners in a proposed class-action lawsuit targeting the popular loyalty program.

The proposed suit focuses on the way Aeroplan communicated a 2007 change to its policy so that members who failed to add or redeem miles at least once every 12 months had their accounts wiped out.

 
 
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