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After 6 years 311 launches

Six years after he first promised the service, Mayor David Miller wasfinally able to cut the ribbon yesterday for Toronto’s 311 service,which provides information and service requests for non-emergencyservices.

Six years after he first promised the service, Mayor David Miller was finally able to cut the ribbon yesterday for Toronto’s 311 service, which provides information and service requests for non-emergency services.

“We are transforming forever the way we do public service,” Miller declared from a podium on the ceremonial steps of Metro Hall, where the 311 call centre has been set up in the former council chamber.

Miller promised 311 service in both the 2003 and 2006 election campaigns.

Toronto residents can now call 311 for non-emergency problems — to report a pothole, or a broken toilet in a public washroom — or to get information about city services, such as the location of the nearest library.

It will agglomerate calls that now flow through about 300 separate phone numbers across dozens of city departments and agencies. And unlike most of the information numbers now in use, 311 will be available 24 hours a day.

 
 
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