Being on the phone with a customer service representative can be a frustrating experience. When it comes to canceling your service, companies will do just about anything to try and keep you as a customer. One man experienced the most frustrating customer service call ever.
Ryan Block and his wife were just interested in canceling their Comcast Internet service and switching to a different provider, but when they were transferred to the cancellations department, they had to deal with the most aggressive customer service representative ever.
According to Block, the recording starts after 10 minutes of dealing with the Comcast service rep and he describes the tone of the conversation as "oppressive."
In the description of the audio post on Soundcloud, Block writes:
"The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone."
At the end of a long, grueling battle with the representative, Block and his wife were successful at canceling their service and moving on with their lives.
Listen to the call below.
UPDATE: Comcast responded to the customer service call in a press release:
We are very embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them to personally apologize. The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.