Home
 
Choose Your City
Change City

Bell settles suit with customers

Bell Canada and its wireless arm Bell Mobility have agreed to settle a class-action suit on behalf of Ontario customers who were overbilled a total of about $1 million over a 17-month period.

Bell Canada and its wireless arm Bell Mobility have agreed to settle a class-action suit on behalf of Ontario customers who were overbilled a total of about $1 million over a 17-month period.

An estimated $350,000 of that money will be donated to three charities in lieu of payments to people who are no longer customers or who can't be found. The rest will be credited to Bell customers. In the settlement, Bell denies any fault or obligation but agrees to taking certain actions arising from the suit that was filed last April.

A spokeswoman for Bell Canada and Bell Mobility said the two companies have worked with financial institutions to avoid applying incorrect late fees to bills that have been paid on time through a bank or by cheque. The out-of-court settlement covers an undisclosed number of Bell Canada and Bell Mobility customers in Ontario who were overcharged between March 26, 2008 and Aug. 9, 2009.

Bell spokeswoman Julie Smithers said the mistake arose because the company didn't receive accurate payment information from the financial institutions where consumer customers paid their bills.

 
 
Consider AlsoFurther Articles