The audit of Family and Children’s Services of Kings County described examples of how provincial standards weren’t followed.
The audit found an unlicensed social worker was employed to assess complaints, and highlighted how “critical” it is for an accredited social worker to perform that role.
Contact with children in care “appeared to be ad hoc rather than as a result of a clear case plan.”
The audit also noted several examples when no home visits related to child protection files occurred for an extended period of time or were done by phone.
In one case, parenting instruction was offered to a family when the substantiated concern was domestic violence.
The community services department is auditing every children’s aid office in the province by the end of the year.