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Didn’t you get the memo?

Managers say they are communicating better and more often with their employees now versus one year ago, a new survey shows.

Managers say they are communicating better and more often with their employees now versus one year ago, a new survey shows.

Unfortunately, their teams may not be getting the memo. Sixty-nine per cent of executives interviewed said messages to employees have become more frequent, and 56 per cent believed communication is of higher quality. Yet, only 37 per cent of workers polled agreed there’s been a boost in the rate of corporate updates, and only 38 per cent felt information has improved.

The surveys were developed by OfficeTeam, a leading staffing service specializing in the placement of highly skilled administrative professionals. They were conducted by an independent research firm.

Executives and workers were asked, “How would you say the quantity of communication from management to employees at your company has changed in the past 12 months?” and “How would you say the quality of communication from management to employees at your company has changed in the past 12 months?”

“During times of change, companies must be able to share information quickly and often,” said Robert Hosking, executive director of OfficeTeam. “The good news, in light of this difficult economy, is that most employers have increased staff outreach. What is less encouraging is that this communication may not be as effective as it could be.”

Hosking noted that clear and timely communication will be especially valuable as businesses prepare for the upturn. “Managers who provide regular updates and encourage open discussions help employees better understand the company’s overall goals and their own role in helping to achieve these objectives,” Hosking said. “Frequent communication also can aid retention efforts, which will become a greater focus for employers as the job market improves.”

 
 
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