Volunteers restart program after kids get nasty notes

Santa Claus will leave no child behind.


That’s the promise Canada Post made yesterday after it suspended delivery of its “Letters to Santa” program late last week, due to “very inappropriate” content that was included in some letters delivered to children in the National Capital Region.


With extra help from volunteers, Canada Post was working on the weekend to clear up a backlog of letters after the corporation had to alter procedures when at least a half-dozen Ottawa-area children received letters through the program that included insulting and demeaning language.


“We’re making a huge commitment here and we’re going to make sure that there is no child left wondering whether Santa has received his wish list,” said Cindy Daoust, the director of the Santa mail program.

Canada Post first heard of the inappropriate letters Wednesday night after receiving a complaint from a family in the Manotick area. This was followed by other complaints Thursday morning, which prompted it to suspend the program.

Some of the letters had been sent to young children whose parents opened them, but others were opened directly by children.

Daoust said there has been no discussion to halt the program, but Canada Post will review procedures before it starts again next year.

“We’ll get through this season and make sure all of Santa’s mail is delivered and then we’ll have to sit back and think about how we can ensure this does not happen again,” she said.

For the rest of this year, Canada Post will log each recipient and sender together to match them up, in case there are other complaints.