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Metro Transit to apologize to child?

Metro Transit is issuing a formal apology to an autistic boy after hisfamily complained about a city bus driver who refused to continuedriving unless the eight-year-old stopped screaming, his mother says.

Metro Transit is issuing a formal apology to an autistic boy after his family complained about a city bus driver who refused to continue driving unless the eight-year-old stopped screaming, his mother says.

But it was unclear last week if an apology will actually occur.

Charlene Croft said Metro Transit agreed last week to draft a written apology for her son Izaak after she and her husband, David, met with two transit officials.

“All parties agreed that the situation was handled poorly,” Charlene Croft said in a blog entry posted Thursday. “It will be an apology for the mere fact that this happened in the first place and that it spiralled out of control in the way that it did.”

The blog says Metro Transit has also agreed to apologize to Izaak’s day camp director and to produce tip sheets for bus drivers and passengers on how to deal with autistic behaviour.

Lori Patterson, a Metro Transit spokesperson, said Friday that transit officials did meet with the family but she didn’t refer to what the company will do as an apology.

“The meeting gave a chance for both parties to give an airing of the incident from their perspective and it went very well,” she said. “Both sides appeared to be satisfied at the conclusion of the meeting.”

Patterson acknowledged the family asked for an apology but Metro Transit agreed to send the child a letter “acknowledging that any incident like this is unfortunate.”

 
 
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