It used to be that when you got caught copping a free GO train ride you paid the fine — usually $110 — or you went to municipal court and made your excuses.

Which court depended on where you got caught. Even if you lived in Burlington and were riding a train to Toronto, if the fare enforcement officer caught you in Mississauga, that’s where you had to go to appeal the ticket.

But, in a move designed to make riders’ lives easier, GO is introducing its own customer resolution system that will take the most common transit violations out of the courts altogether.

Riders will soon be able to appeal their fines directly to GO by email, phone or at a new office being installed in Union Station by mid-October.

“Rather than taking time off work to ask for dispute resolution, (the customer) can deal with us directly,” said Steve Weir, GO’s manager of compliance and prosecution services.