Ont. to strengthen rules to protect travellers from failure of tour operators
The report calls for a review of compensation for stranded passengers to ensure it allows them to recover costs if a tour operator closes in the middle of a trip
Ontario’s Ministry of Consumer Services is recommending changes to better protect travellers following the collapse of Conquest Vacations earlier this year.
Thousands of Ontario residents were left stranded out of the country when Conquest suddenly closed its doors in April.
The government ordered a review of the Travel Industry Council of Ontario, the industry’s self-regulating watchdog, which came under fire for not warning consumers Conquest was in trouble.
The review found Ontario’s regulation of the travel industry is at least equal to, or better than, other provinces.
However, it recommends tour operators and travel agents be required to give notice to the council if they plan to cease operations.
The report also calls for a review of compensation for stranded passengers to ensure it allows them to recover costs if a travel agency or tour operator closes in the middle of a trip.
The Liberal government is promising to implement the key components of the recommendations by the end of this year.