Company looking into suggestions for better service
They were rushing to work or heading to class, but commuters had a hand in shaping the future of Ottawa’s public transit yesterday morning.
During the last of a series of Transit Appreciation Days yesterday, OC Transpo officials said they received mostly positive feedback about the city’s bus system and the suggestions from four customer feedback sessions will now be analyzed to see what can be done to improve transit for Ottawans.
“We see if the service is doing what it’s supposed to do and if there are improvements we can make in the future,” said Brigitte Bitar, co-ordinator of the OC Transpo customer appreciation days, who consulted with commuters yesterday at St. Laurent station.
For the most part, people say that we’re meeting their needs.”
Navan resident Eric Desbiens agrees. “It’s fast and they do everything possible to get you places,” said Desbiens, who uses transit to get to school in Vanier.
Ottawa resident Alyssa Ferguson said she uses the transit to get to work and to meet up with friends. Most of her experiences on public transit have been positive, she said.
OC Transpo ridership is rising about 2.5 per cent each year, said transit service analyst Lisa Routhier.
“More people are choosing public transit because it’s economical, convenient and because parking is so expensive,” said Clo Fernandez, customer relations supervisor.
“Most of the people we’re talking to are going to work so our service is exactly what they need,” said Pierre Momy, scheduling coordinator.
“We also get input from the drivers,” he said. “They’re pretty well our eyes and ears.”