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Patient satisfaction little changed: Poll

Albertans’ satisfaction with the health-care system has remained virtually constant over the past few years, according to a survey released yesterday.

Albertans’ satisfaction with the health-care system has remained virtually constant over the past few years, according to a survey released yesterday.

Data from the Health Quality Council of Alberta showed that 62 per cent of those who received health-care services in the past year had ranked their satisfaction as a four or five out of five.

This is up only two per cent from 2008, which shows that Alberta Health Services is “stalled,” according to David Eggen, executive director of Friends of Medicare.

“The numbers didn’t really change from year to year, which makes me wonder what all the effort was if Albertans are still not getting satisfaction in terms of wait times and in terms of access to the system,” he said.

Eggen also added that in the time since Albertans took this survey, there have been several changes to Alberta Health Services.

“This survey was taken in the spring and we’ve had our confidence further shaken with these recent leadership events. They need to get their act together.”

 
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