Home
 
Choose Your City
Change City

Refund fees: CRTC

The unpopular “system access” fees charged by phone companies were inthe spotlight yesterday after regulators ordered Telus Corp. to payrefunds to some phone customers who were charged along-distance-related fee even if they never made a long-distance call.

The unpopular “system access” fees charged by phone companies were in the spotlight yesterday after regulators ordered Telus Corp. to pay refunds to some phone customers who were charged a long-distance-related fee even if they never made a long-distance call.
The decision by the Canadian Radio-television and Telecommunications Commission potentially applies to some 500,000 Telus customers in Alberta and B.C. who, beginning in November, were charged a $2.95 monthly “system access” fee if they hadn’t signed up for long-distance plans, either with Telus or another ­company.
In its decision, the CRTC said the $2.95 fee amounted to an “unauthorized” increase in regulated local phone rates for customers who didn’t make long-distance calls.
However, customers who make just one long-distance call a month will still be charged the fee, according to the CRTC’s decision.

 
 
You Might Also Like