Ticketmaster breached the privacy of their online customers by requiring them to reveal personal information in order to buy tickets, the province’s privacy commissioner has found.
By making it mandatory for customers to reveal their personal information at Ticketmaster.ca for marketing purposes, the company contravened the Personal Information and Privacy Act, according to the commissioner’s report.
The company’s online policies for privacy were also found to be "ambiguous" and "complex."
A spokesman with the commission says the investigation was launched after someone filed a complaint over how the service handled his email address.
"We are cooperating fully and we’ve addressed the issues that were raised from the office," said Joe Freeman, a spokesman for Ticketmaster.
Current laws allow Ticketmaster to take personal information, but it can’t be passed on for other reasons unrelated to the sale.