City wasting money? Call the auditor general. City councillor misbehaving? Try the integrity commissioner.
Municipal bureaucracy not responding? Too bad. At least for now.
But later this year, citizens will have a special office to turn to if they feel they’ve been treated unfairly by the city, or their complaint about a service goes unresolved.
A search has begun to hire an ombudsperson, a familiar role in many large organizations, but a new addition for the city of Toronto.
A budget has been approved to hire someone for the job, which will pay $150,000 to $190,000, as well as cover startup costs and pay two support staff.
A recruitment firm has been hired to identify candidates and selection will be made by an as-yet-unnamed council panel led by Mayor David Miller.