Re: “TTC is unreliable for riders:
If there is one word which would describe the TTC, it would be unreliable. Riders too frequently experience daily delays either due to mechanical malfunctions or power failures. People become stressed as they arrive late to work, miss appointments or students who miss tests and exams.
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Whenever the transit system breaks down, chaos occurs. The TTC is left scrambling for shuttle buses to move riders between subway stations. Riders, too, have a difficult time finding TTC staff to answer questions about the delays and the shuttle buses being organized. In order to arrive on time, riders have resorted to leaving extra early in anticipation of potential delays.
The TTC does not respond well to public complaints and criticism. It’s a crime to increase fares while the service level deteriorates. The “Better” way? Sorry, not by riders standards.