TransLink is making it easier for commuters to learn about re-routes, schedule changes and trip planning during the Games by extending the hours of its customer information line and adding staff to answer the phones.
Employees will answer the phones 20 hours a day from 5:30 a.m. to 1:30 a.m. during the month of February, said TransLink spokesperson Drew Snider.
“People are going to have a lot of questions about how to get around,” he said, adding that newcomers who are unfamiliar with our transit services will also stand to gain from extra staff and phone lines.
“There are other transport-related services that we don’t handle and we’ll have contact information (for those services to) ... steer (people) in the right direction.”
They include VANOC’s Olympic Bus Network, Greyhound buses and B.C. Ferries.
“We’re expecting to get up to one million trips a day,” Snider said. “Ordinarily, we (see) around 750,000 to 800,000.”
He said extra buses and SkyTrains will be running to accommodate that expected 30 per cent increase in ridership.