Etiquette Most professionals have experienced at least one cringe-inducing moment after they’ve hit “send,” a new survey suggests.

Nearly eight in 10 advertising and marketing executives polled confess they’ve made a mistake when sending e-mail. When asked to name the worst snafu they or others they know have made on the job, the responses ranged from erroneously sending out an employee’s salary information to the entire company to recalling a nasty email about the boss that made its way to top management.

The national survey was developed by The Creative Group. Advertising and marketing executives were asked, “Have you ever mistakenly emailed someone the wrong message or copied someone on a message without intending to?”

Survey respondents also were asked to describe the worst email mistakes that they or others they know have made. Among the responses:

• “Someone sent out confidential salary information to the whole firm.”

• “I once sent a job offer to the wrong person.”

• “An employee sent his resumé to me by mistake. It was supposed to go to an outside company.”

• “Someone made a nasty comment about a supervisor and it was sent to the supervisor by mistake. It eventually led to dismissal.”

• “A person called another employee an idiot in an email to everyone in the company.”

• “One of our vendors accidentally emailed me information about their sales performance, so I gained some inside knowledge about that vendor.”

• “My receptionist sent a very gossipy and catty email about another employee to the wrong person. It was so unprofessional that she was terminated.”

• “We sent an email to a client that was meant for a vendor. It made it difficult when the client had seen our costs.”

• “Confidential information about one client was sent to a different client. It was certainly embarrassing.”

• “Someone crafted a scathing, sarcastic email about a customer and did not mean to hit ‘send.’ It caused problems.”

• “I once sent an internal memo about restroom etiquette to a prospective client by accident.”

• “Someone sent me a copy of an employee’s bank records by mistake.”

• “Someone meant to send a racy picture to a couple of friends but ended up sending it to the entire staff, which caused her much embarrassment.”

Latest From ...