Suit: Take your T customer appreciation day and shove it - Metro US

Suit: Take your T customer appreciation day and shove it

The T this winter was plagued by delays.
Nicolaus Czarnecki/Metro

A class action lawsuit against the MBTA and Keolis Commuter Services says that a monthly discount and a day of free rides does not make up for terrible customer service throughout the winter.

The suit, filed by Boston-based Robert Richardson, says the T’s customer appreciation gestures are empty and fall “well short of fair compensation” for the cancellations, delays, changing schedules, ineffective alerts and complete indifference by the MBTA towards its customers.

The chief, problem, according to the suit, was not the weather, but years of mismanagement and indifference.

The suit says the T and Keolis – the commuter rail operator – breached the contracts they made with the plaintiffs who purchased a commuter rail monthly pass by failing to offer timely and reliable commuter rail service this winter.

The suit seeks “monetary relief in an amount to be determined at trial, together with pre-judgment and post-judgment interest at the maximum rate allowed.”

An MBTA spokesman told Boston.com that the T has yet to see the complaint.

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