In a week in which Comcast was hoping to change the narrative on it's legendarily bad customer service, the cable giant has another raw omelette on its face.
WPVI tells the story of two customers who were erroneously charged for failing to return cable boxes. The charges were erroneous because the customers did return the cable boxes.
One couple was on the hook for $600. Another for $200. When the news station got involved, Comcast agreed to refund the money. But they made a peculiar request from one couple. Comcast wanted them to sign a non-disclosure agreement, essentially agreeing not to talk about their problem with Comcast anymore.
WPVI notes that it's consumer watchdog segment, TroubleShooters, gets more complaints about Comcast than any other company.
The station's report comes in a week when the cable giant announced plans to hire 5,500 new customer service representatives and offer $20 refunds if technicians are even one minute late. Those initiatives are part of a "customer experience transformation" that Comcast hopes will quell the constant drone of grumbling about the company's service.