Alderman blames tech for 911 hang-ups - Metro US

Alderman blames tech for 911 hang-ups

Blame it on the technology.

Council is set to discuss a notice of motion today from Ward 13 Ald. Diane Colley-Urquhart calling for an extensive report on 5,000 monthly 911 dropped calls, but Ward 8 Ald. John Mar wonders if it’s necessary.

“I will hear the motion out, but I believe that many of the dropped calls are simply because of technology, not a misuse of the system,” Mar said yesterday.

Mar sits on the police commission with Colley-Urquhart.

Mar said for example, people with BlackBerries can often hit the emergency call button without even knowing it.

“There are over a million people in Calgary, and a hundred or two hundred thousand BlackBerries, so that can really add up. My take on it is that it’s simply technology.”

The city receives about 450,000 911 calls a year and the public safety communications centre says about 10 per cent of those are hang-ups.

Repeated attempts for comment to Colley-Urquhart went unanswered.

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