Errors admitted in handling of 911 call - Metro US

Errors admitted in handling of 911 call

Emergency responders are admitting they did not follow protocol in the case of a 911 call regarding alleged torturer Dustin Paxton.

On Feb. 28 a man placed a call to Calgary’s emergency call centre, but the emergency communications officer did not dispatch police.

“The call was made by a male who alleged that a Dustin Paxton had made threats against him and his property,” said Public Safety Communications manager Steve Dongworth. “The emergency communications officer who evaluated the call determined that there was no immediate risk to the caller.”

Dongworth said the communications officer did not ask additional or clarifying questions to the caller.

“Based on what we know now, absolutely a police officer should have been sent,” said acting Deputy Chief Trevor Daroux. “I think it’s important when the public reaches out to the police that they are able to get in contact with the police.”

Daroux said he is satisfied that Public Safety Communications responded immediately when the call was brought to their attention.

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