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United to notify flyers about full flights after social media backlash – Metro US

United to notify flyers about full flights after social media backlash

A United Airlines flight from Newark to San Francisco is
A United Airlines flight from Newark to San Francisco is crowded with passengers in this picture obtained from social media

(Reuters) – United Airlines Holdings Inc <UAL.O> said on Monday that starting next week it will notify passengers ahead of time if their flight is expected to be “closer to full capacity,” allowing them to re-book on a different flight or receive a travel credit.

The new policy — which will last through June 30 and will also be applied at the gate if more than 70% of passengers have checked in — follows a photograph of what appeared to be a packed United flight on Saturday on social media.

United said 85% of its flights are less than half full, but given a drastically reduced flying schedule in the midst of the coronavirus pandemic, “there are a small number of flights where our customers are finding planes fuller than they expect.”

(Reporting by Tracy Rucinski; Editing by Sandra Maler)

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