The MBTA wants your feedback on how they are doing.
Specifically, they want to know whether or not your train or bus was late. On Monday, the T started handing out scorecards to track how punctual the Red, Blue and Orange Lines, the Silver Line, the bus routes and the commuter rails are.
“This is a plan the Fiscal and Management Control Board put into motion in order to maintain our strong commitment to transparency,” MBTA spokesman Joe Pesaturo said. “We strive to deliver the level of service our riders expect and deserve.”
There is no scorecard for the Green Line, which is commonly criticized by commuters.
“Because of the Green Line’s less sophisticated technology, measuring the light rail line’s performance is a more complex exercise than evaluating the heavy rail lines,” Pesaturo said. “We are continuing to develop a methodology for presenting Green Line information in a clear and easy-to-understand manner.”
This is a permanent plan and the T said they are welcoming any and all feedback.
Metro wants feedback on the MBTA’s performance as well. Grade your subway line below.
Click each dot below or use your arrow keys on your keyoard to advance to the next line.